Privacy & Cookies

Blue Fairy Cleaning Services (referred to as “we”, “us”, or “our”).
Contact: info@bluefairy.co.uk

What we collect:

  • Contact / Request Follow-Up forms: your name, email, phone and message.

Why we use it (lawful basis):

  • To respond to your enquiry and provide quotes/arrange services.
    Lawful basis: Legitimate interests (replying to messages about our services).

How we use your information:

  • Read and reply to your enquiry.

  • Keep a short history of conversations so we can follow up if you ask us to.

Retention:

We keep enquiry details from our contact forms for 12 months, then delete them. If you become a customer, we’ll store your details in our business records in line with our legal obligations. You can ask us to delete your enquiry at any time.

Who processes your data:

  • Website & hosting: Hostinger (site/builder hosting).

  • Email provider: Hostinger (email hosting for info@bluefairy.co.uk).
    We don’t sell your data. We only share information when needed to run our business or when the law requires it.

International transfers:

Some providers may store data outside the UK/EEA. Where they do, they use appropriate safeguards (e.g., Standard Contractual Clauses).

Your rights:

You can ask us to access, correct, delete, or restrict your data; object to processing; or request a copy of your data.

To exercise your rights, email info@bluefairy.co.uk
You can also complain to the Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint/

Security:

We use appropriate technical and organisational measures to protect your information.

Cookies:

We use only strictly necessary cookies to operate the site and our forms. We do not use analytics or advertising cookies.
Examples: AMP_TEST, AMP_TLDTEST, and other short-lived AMP_* technical cookies used by the site builder/forms so the site works correctly. Some static assets may be delivered by our builder (Hostinger via zyrosite.com); these do not place cookies on your device. You can block cookies in your browser, but forms may not work properly.

Last updated - 9 September 2025